Here is a list of my favorite books.
Never Split the Difference - Chris Voss
This book shines light on communication techniques that I never think about. It’s crazy how effective mirrors and labeling can be.
Understanding Variation - Donald Wheeler
”Why has no one teach me such a simple thing?” This book totally changes how I look at statistics and interpret data. Numbers in any business will go up and down, but you don’t know what to do with it unless you understand the 2 types of variation: routine and exceptional.
The Symphony of Profound Knowledge - Edward Martin Baker
This book greatly influences how I think about management. Without constancy of purpose, nothing gets done. Fear should be driven out so problems can surface early. Course correction after each “mistake” can backfire.